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Rite Hobby guarantees our merchandises to be free from
defects in material and workmanship at the date of receive. This warranty does
not cover any component parts, or damage by use or modification. In no case
shall Rite Hobby’s liability exceed the original purchase cost of this item.
Further, Rite Hobby reserves the right to change or modify this warranty
without notice.
Our warranty covers only those products purchased from www.ritehobby.com and any authorized Rite
Hobby dealer. Third party transactions are not covered by this warranty. Proof
of purchase is required for warranty claims. Due to the nature and operation of
this product, the warranty does not extend beyond the initial pre-use testing.
Carefully check the parts and operation BEFORE your first use. If you discover
defects during pre-use testing, please call our customer service 510-979-9229
for technical support.
In that Rite Hobby has no control over the final assembly, or material used for
final assembly, no liability shall be assumed nor accepted for any damage
resulting from use by the user of the final user-assembled product. By the act
of using the user-assembled product, the user accepts all resulting liability.
Please note that once assembly has been started, you must contact Rite Hobby.
directly regarding any warranty questions. Please do not contact your local
hobby shop regarding warranty issues. This will enable Rite to better answer
your questions and service you in the event you need warranty assistance.
Rite Hobby reserves the right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are at the sole discretion of Rite
Hobby Collateral damage is not covered under this warranty. If you, as the
buyer or owner, are not prepared to accept the liability associated with the
use of this product, you are advised to return this product immediately in new
and unused condition to the place of purchase.
If your merchandise requires inspection, please follow
these steps in order to return it to us:
1. Call our Customer Service for return authorization.
2. Write a detailed letter that includes:
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Your name, address, Email, home phone number, and daytime phone number;
- A list of the products being shipped for inspection or repair;
- A detailed account of the type of problems you are incurring; and
- The payment method you wish to use for any purchases or charges, including
credit card type, number, expiration date and your name as it appears on the
card.
3. Submit proof of purchase, including purchase date and retailer
information.
4. Make sure that the batteries are unplugged and removed. Please use packing
material to separate them from other Rite Hobby product.
5. Pack the entire product, including all components and accessories, in the
original box and pack it in a sturdy box with packing materials for safe
shipping.
6. For inspection and/or repair, please ship your product to:
Rite Hobby
Attn: RMA Department
436 Kato Terrace
Fremont, CA 94539
We suggest you ship your product via a carrier that provides package tracking
and/or requires a signature. Rite Hobby is only responsible for product once it
arrives and is accepted at our facility. Most carriers require optional
insurance to cover damage or loss in transit, so please consider this when
shipping merchandise.
Warranty Service
Providing all warranty conditions have been met, defective parts will be
repaired or replaced without charge and shipped to you via ground freight
prepaid. Again, crash or other collateral damage or expense is not covered
under warranty. Proof-of-purchase date and location is required for all
warranty service.
Non-Warranty Service
If upon our inspection we find that the repair cost exceeds $50 or more than
50% of the value of your product, we will contact you with a repair estimate
and advise you of the available options.
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