 |
|
|
Shipping Policy
Shipping Destinations
We currently ship to any address in the United States, including APOs, FPOs and PO Boxes. We also ship to destinations outside the United States
Shipping Methods
Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including Fedex and United States Postal Service (USPS). Orders shipped to APO, FPO and PO Boxes are automatically sent via USPS.
Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge and approximate shipping time will be noted at Checkout. Delivery of oversized or special handling orders will require an adult signature at the time of delivery.
Shipping Locations
We use six shipping centers across the United States to maximize part availability and minimize the time it takes for you to receive the order.
Shipment Delivery Time
Your expected delivery date is determined by the date of shipment and the shipping preference you select. Your expected delivery date will be presented to you at the time of your order.
Your purchase of in-stock merchandise will be shipped on the day you order if the shipping center receives the order prior to 12 PM Monday through Friday, not including standard business holidays. Orders received by the shipping center after 12 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. Your expected delivery date will be presented to you at the time of your order. If shipment of your order is delayed, RiteHobby will notify you by email.
Here’s a quick reference guide for shipping times from when the order leaves our distribution center(s):
When you use: Your order will arrive:
Next Day Air Next Business Day
2nd Day Air Within 3 Business Days
Ground Within 3-10 business days (usually 3-7 business days)
Shipping Charges
Your shipping charge will be based on the weight of your order, the distance shipped, and the method you select when ordering (Next Day Air, 2nd Day Air or Ground). This includes items shipped in multiple boxes. We charge standard Fedex and USPS rates
Orders Damaged in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call RiteHobby Customer Service (1-510-979-9229) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements to return the damaged order.
Shipping Refunds
We will also pay for return shipping for a part that was sent to you in error, received defective, damaged in shipping, or has failed under warranty. Details can be found in the Return Policy. If you believe you qualify and would like us to pay for return shipping, you must email us at rma@ritehobby.com or call us at 1-510-979-9229 before attempting to return the part.
Return Policy
All returns/replacements require a Return Merchandise Authorization (RMA). To request an RMA, please Contact Support.
Replacement
You may request a replacement for your purchase within 30 days of the order ship date for either of the following two reasons:
1. We sent the wrong item
2. The item received is defective
Once you have requested and received your Return Merchandise Authorization (RMA) number, we will send a replacement, along with a postage-paid mailing envelope for return of the wrong/defective item.
Refund
You may return your unopened, original condition Item for a refund within 30 days of the order ship date. (If you discover that the item is defective after the package is opened, we will send you a replacement; please see Replacement above). Refund will be of the item purchase price, excluding shipping & handling. Please note that you may not return books after purchase. However, we will replace defective merchandise.
We will not accept requests for a Return Merchandise Authorization (RMA) for any reason other than those listed above. To request an RMA, please Contact Support (Service@ritehobby.com).
|
|
|
|
