Customer Service
Q1.  How do I contact RiteHobby.com?
Q2.  Is my product guaranteed?
Q3.  What is required to return the products I purchased?
Q4.  How do I choose not to receive additional information from RiteHobby.com?
Q5.  Do you offer volume discounts?
Q6. Am I getting a competitive price from RiteHobby.com?

Order Processing and shipping
Q7.  How quickly will I get my order and how much will it cost to ship?
Q8.  Where are my items being shipped from?
Q9.  Can you send orders to other countries?
Q10. Does RiteHobby.com charge sales tax?
Q11. Which credit cards do you accept?
Q12. When will my credit card be charged?
Q13. How do I check my order status?

Security and Privacy
Q14. Are credit card transactions safe?
 

Customer Service

Q1: How do I contact RiteHobby.com?

1. You can reach us by phone (1-510-979-9229), every Monday to Friday, 9 am to 5 pm Pacific Time. (Not including public holidays)

2. You can also reach us 24/7 via email (Service@ritehobby.com). or Fax to 510-687-0328.

3. You can talk to our reps via Online Chat service,every Monday to Friday, 9 am to 5 pm Pacific Time. (Not including public holidays)

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Q2: Is my product guaranteed?
RiteHobby.com guarantees our product quality and your satisfaction.  If for any reason you are not satisfied with your purchase you may return it within 30 days for a full refund of the purchase price (plus tax if applicable), or credit or replacement. For more detailed information, please see the warranty for the merchandise return and exchange policy. 

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Q3: What are required to return the products?
Within the 30 days of your purchase, you can return the products to us for refund of the purchased price (plus tax if applicable), or credit or replacement. You need the following to return a product to us:
(1) Return Merchandise Authorization (RMA) number. Which you can get by Requesting RMA online.
(2) A copy of the invoice with the order number you.

After you got the RMA number, please pack your product safely and use a reliable shipper to return the products to us at:

Rite Hobby
(RMA#_______, Order#_______)
436 Kato Terrace
Fremont CA 94539
Tel: 510-979-9229

We will process your return request with appropriate action requested at the time the RMA was issued. If a credit is to be issued please allow 2-3 days after arrival to process the credit. IF the return is caused by our error or defective products, we will pay for the shipment to send you the replacement. If there is no error on our part and product is not defective, we will charge a 20% re-stocking fee.

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Q4: How do I choose not to receive additional information from RiteHobby.com?
Very easy. If you don't want to receive these types of emails from us, you may opt-out by sending an email titled "Unsubscribe" to service@RiteHobby.com. We will take you off our mailing list for newsletters at the earliest time.

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Q5: Do you offer volume discounts?
RiteHobby.com offers special pricing to customers for volume purchase. To establish our volume pricing account or join our corporate  program, please send email to Sales@ritehobby.com for Volume Discount Program.

Q6: Am I getting a competitive price from RiteHobby.com?
RiteHobby.com is an online leader for everyday low price R/C products. We are committed to provide you with the best price everyday so you do not need to wait long for a special sale day at other places. Our every price is much lower than the special sale price at other places, which are limited in time and items. We do have periodic sales from time to time. All of those special sales are our best sellers. OUR EVERYDAY LOW PRICE BEATS OTHER SALES PRICE.

Our confidence in our unbeatable everyday low price is based on the fact that we run on a extremely low cost operational structure and have the products coming directly from manufacturers to you.  We believe that hobby consumers have been paying unnecessary too much in the past. We are here to let you, the customers, to capture more fair share of the consumer surplus. We developed our business structure so that our customers can enjoy the huge savings unachievable at other places.

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Order Processing and shipping

Q7: How quickly will I get my order and how much will it cost to ship?

Your Orders placed online at RiteHobby.com Sunday through Thursday are processed and forwarded to shipper within 24 hours of receipt of your order. Orders placed after 1:30 PM Pacific Time on Friday, Saturday, or Sunday will be processed first thing Monday morning.

For our grand opening, we offer flat rate shipping for only $3.99 for all size orders. We will ship your order by USPS or Fedex depends on the package size or your shipping address.

For further shipping questions, please contact us at service@RiteHobby.com.

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Q8: Where are my items being shipped from?
All products are shipped from our warehouse located in Sunnyvale, California.

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Q9: Can you send orders to other countries?
Yes, We ship to the United States, Canada as well as any countries.

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Q10: Does RiteHobby.com charge sales tax?
RiteHobby.com charges sales tax on all orders shipped to the state of California.

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Q11: Which credit cards do you accept?
We accept Master Card, Visa, Discover, and American Express.

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Q12: When will my credit card be charged?
Your credit card will NOT be charged when the order is placed. We will only charge your credite card when your order is ready to ship. If part of an order is back-ordered, you will be contacted and charged accordingly.

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Q13: How do I check my orders online?
You can check your order status online by clicking "Order Status".

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Security and Privacy

Q14: Are my credit card transactions and personal information safe?
The information collection and transaction at RiteHobby.com is protected with the best encryption software in the industry - SSL (Secure Socket Layer). Your personal information submitted on this Web site is protected both online and offline. The SSL protects all your sensitive information such as credit card number. While you are on a secure page, such as our order page, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer or Netscape Navigator and  becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

We also deploy a variety of security technologies and control procedures to help prevent any unauthorized access to your personal information collected on this site. Your personal information are stored on computer systems with very limited and controlled access that are located in secured facilities. The personnel at RiteHobby.com are trained and instructed to kept up-to-date on the security procedures. If you have any questions about the security at our web site, you can send an email to service@RiteHobby.com.

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For further shopping questions, please contact us at service@RiteHobby.com.

Rite Hobby
436 Kato Terrace
Fremont CA 94539
service@RiteHobby.com

RiteHobby.com, all rights reserved.